LOCAL MP SUSAN KRAMER ASKS MOBILE PHONE USERS - WHAT'S THE PROBLEM?

5.36.00pm BST (GMT +0100) Mon 22nd Jun 2009

Local MP Susan Kramer joins forces with Consumer Focus to help tackle problems faced by mobile phone users

In response to consumer complaints about the service they receive from mobile phone companies, Consumer Focus, the new independent champion for consumers, has launched an investigation into the mobile phone sector.

Susan Kramer, MP for Richmond Park and North Kingston is backing the move and urging residents to take part by sending their top 'mobile moans' to the UK's largest watchdog.

Susan Kramer MP commented:

"Public confidence in the mobile phone sector is shaky with more than 100,000 complaints received by the advice agency Consumer Direct in the last two years.

"I am very pleased that Consumer Focus will be championing mobile consumers' rights and urge you to tell them about your views and experiences".

Ed Mayo, Chief Executive of Consumer Focus, said:

"Nine in ten UK households now use a mobile phone, more than have a fixed phone line. The challenges facing mobile phone users have moved on greatly since the first mobile call was made in 1985.

"Mobiles are at the heart of modern communication and those without access can face exclusion and disadvantage. It is crucial that all consumers get a fair and affordable deal."

To have your say email: mobilephonereview@consumerfocus.org.uk. Please make sure you include your name, address and contact details. For more information on the investigation visit www.consumerfocus.org.uk/mobilephones or write to:

Mobile phone sector consultation, Consumer Focus, Artillery House, 11-19 Artillery Row, London SW1P 1RT. Responses may also be faxed to 020 7799 7901.